Returns & Refund Policy
The conditions behind a clear return.
A policy reference based on HOMA’s existing product-family drafts.
Policy draft · Review required. Existing product-family policy drafts, consolidated for review. Final market publication is not yet approved.
Eligibility and timing
The source draft applies voluntary windows to eligible direct purchases from the official HOMA U.S. store, measured from recorded delivery. HOMA Secure main products, SODA, Minibar, Soundbar and LaHear have a 45-day draft window; PicTune has 60 days; LaLook and LaRing have 30 days. Included accessories follow the main product.
The LaRing draft includes one same-model size exchange, subject to availability. Final eligibility, product condition, exclusions and any more favorable mandatory rights must be assessed for the individual purchase.
Request and authorization
Begin the request within the relevant window and provide the order, product, seller, reason and contact details. Wait for authorization and use only the confirmed return address and shipping method.
The draft calls for shipment within 14 calendar days after authorization unless HOMA or applicable law allows more time. Keep tracking until the matter is resolved.
Condition and personal information
Reasonable trial differs by product and can include normal setup, fitting and functional evaluation. Return supplied parts where reasonably possible and package the product safely. Original packaging is preferred rather than treated as an absolute condition where the source draft or law provides otherwise.
Back up content, sign out, remove account locks and personal memory cards, and factory-reset where supported. Contact support if a faulty device prevents these steps.
Shipping costs and refund processing
The source draft provides a prepaid standard return label for eligible official U.S. direct voluntary returns. Premium, expedited, cross-border or unauthorized shipping is not reimbursed unless approved in writing or required by law.
After receipt and inspection, an approved refund is initiated within five business days under the draft. Bank or payment-provider posting times vary. Partial returns may require adjustment of bundle discounts, promotional items or credits.
Other sellers and product faults
Purchases from another retailer follow that retailer’s transaction and return process. A qualifying manufacturer warranty claim is a separate route.
Wrong, damaged or potentially unsafe products should be raised promptly with support. Do not continue using unsafe equipment. These voluntary terms do not remove mandatory rights.