Keep access private
Use official sign-in and recovery routes. Do not share passwords, verification codes or full payment-card details with a support form or an unverified sender.
Security
Help keep the experience secure.
Protect your account and report a concern with enough detail to be useful.
Start a security report →
Everyday security
Keep supported software current
Follow the update guidance for your exact product and app. Review household access after a move, device transfer or account change.
Prepare a device for handover
Back up what you need, sign out, remove account locks and personal storage, and reset the device where the instructions support it.
Reporting a possible vulnerability
Send a concise initial report through Contact Us, or the published HOMA contact ecommerce@homa.com, and request routing to the responsible security team. Include the affected page or model, a high-level description, observed impact and a safe way to reach you.
Do not put passwords, tokens, payment data, private recordings or another person’s personal information in the initial report. Ask for an appropriate secure transfer route if sensitive evidence is needed.
Responsible handling
Only test systems you are authorized to assess. Stop if a test exposes other people’s data or risks interrupting service. Preserve a minimal, sanitized description rather than extracting data.
No bounty, safe-harbor grant, response deadline or dedicated security mailbox is promised here. Any coordinated disclosure arrangement requires confirmation from the responsible team.