24
Months for main products
Eligible main hardware across the four policy families carries a draft 24-month limited-warranty period.
Draft limited-warranty experience
Limited Warranty · United States
Coverage you can
understand.
Identify the product family, see the applicable period, understand covered defects and prepare the information support may need.
24 months for eligible main products*12 months for listed accessories*Repair, replacement or refund remedy*
This page summarizes voluntary limited-warranty drafts. It is not final legal notice. Current product terms, proof requirements, mandatory rights and market eligibility control.
Coverage by product family
One framework.
Specific conditions.
The draft period begins on the original delivery date or retail purchase date shown by valid proof of purchase. Select a family to see its current summary.
Core warranty promise
Hardware support,
with the boundaries visible.
An eligible new product is covered for defects in materials and workmanship under normal consumer use during the applicable period.
12
Months for listed accessories
Power adapters, detachable cables, remotes, chargers, cases and specified non-electronic accessories have a draft 12-month period. Consumables may be excluded.
90+
Days after replacement
A repaired or replacement product remains covered for the rest of the original period or 90 days after delivery, whichever is longer.
The truth gate
What is covered.
What is not.
The production page should keep exclusions next to the promise, not hide them in a separate legal layer.
May be covered
- Eligible defects in materials, assembly or hardware components under normal use and published conditions.
- A reproducible defect in embedded firmware necessary for basic operation when the product materially fails to match its published description.
- Reasonable parts, labor, replacement and authorized shipping costs for a confirmed valid warranty remedy.
- Product-family failures specifically described in the applicable policy.
Generally not covered
- Normal wear, cosmetic change, ordinary battery-capacity reduction or consumable parts expected to be replaced.
- Loss, theft, accident, impact, misuse, neglect, incorrect installation or use outside published environmental limits.
- Unauthorized repair, modification, disassembly, tampered serial numbers, non-compliant power or incompatible accessories.
- Unauthorized, used, counterfeit or insufficiently documented products.
- Changes to third-party content, services, accounts, networks, devices, operating systems or integrations outside HOMA’s control.
Prepare a warranty claim
Give support the
right context first.
- Proof of purchase.Use the original order confirmation or authorized-retailer receipt.
- Product identity.Provide the product name, model and serial number where available.
- Clear issue description.Explain the symptom, when it started and what conditions reproduce it.
- Relevant evidence.Support may reasonably request photographs, video, logs or safe troubleshooting steps related to the claim.
Four-step claim journey
Diagnose safely.
Resolve clearly.
If continued use may be unsafe, stop using the product immediately. Do not ship a product before receiving authorization.
Contact support.
Use the HOMA Support Center for the country where the product was purchased.
Identify and describe.
Provide proof of purchase, product identity and a clear issue description.
Follow safe diagnostics.
Complete only relevant troubleshooting or evidence steps. Stop if continued use may be unsafe.
Receive the remedy.
After confirmation, HOMA provides the applicable repair, replacement, part or refund route.
If a covered defect is confirmed
A remedy matched
to the issue.
Subject to applicable law, HOMA chooses an appropriate remedy. Local law may give the customer a right to choose or require a remedy within a particular time.
01
Repair
Reasonable parts, labor and authorized standard shipping may be provided for a valid covered claim.
02
Replace
A new or professionally refurbished product of equivalent or better function, or an equivalent replacement part, may be provided.
03
Refund
The amount paid may be refunded when repair or replacement is not reasonably available, subject to applicable law.
Connected-product conditions
Hardware, data
and services.
Users should know which part of the experience is hardware warranty and which part depends on software, cloud, networks or third parties.
Data before service
Back up and remove personal data before sending a product for service. Service may require reset, deletion or replacement of storage. Returning hardware does not automatically cancel a third-party subscription.
Software and security support
Applicable software and security-support information will be published for the relevant product and market. The hardware warranty does not promise perpetual availability of cloud or third-party services.
Geographic service
Service is normally provided in the country or service region where the product was originally sold by HOMA or an authorized retailer. Parts, regulatory versions and service methods may differ across countries.
Smart Home safety boundary
HOMA Secure products support home awareness. They do not guarantee every event will be detected, recorded, transmitted or prevented and are not substitutes for emergency services, professional monitoring, insurance, smoke alarms or legally required safety systems.
Wearable and LaHear wellness boundary
Unless expressly identified and authorized as a regulated medical device, wearable products and related insights are for general wellness, communication and convenience. LaHear is not a hearing aid. Use safe listening levels and seek professional advice for hearing concerns.
United States notice
This is a limited-warranty draft. Any implied warranties that may lawfully be limited are limited to the written-warranty duration. Some states do not allow limitations on implied-warranty duration or exclusion of incidental or consequential damages. Other rights may vary by state. Mandatory rights cannot be excluded.
Source policy library
Read the complete
draft documents.
Use the applicable product-family document together with the order confirmation, product user guide, safety information and market terms shown at purchase.
HOMA Customer Care
Need a warranty review?
Have proof of purchase, product name, serial number and a clear description ready. Support will preserve the context through diagnosis and handoff.
Production flow preview
Start a warranty claim
This prototype shows the intended Shopify and support journey. It does not submit a claim or collect personal data.
- Verify the order or authorized-retailer proof of purchase.
- Select the exact product, model and serial number.
- Describe the symptom and when it occurs.
- Upload only relevant photos, video or logs after seeing the privacy notice.
- Complete one safe diagnostic step and confirm the result.
- Receive the approved remedy and shipping instructions if needed.
Production requires identity and order verification, consent, privacy controls, secure evidence upload, knowledge-base routing, RMA integration and human escalation.